Service Records
Service Records capture maintenance history for hardware assets so IT teams can audit repairs, vendor service visits, and recurring upkeep alongside inventory data.
What it does: Maintenance log tied to hardware assets with history visible from asset and subscription views.
Key capabilities
- Service records for hardware maintenance history.
- Subscription history and timeline pages for lifecycle tracking.
- Links service activity back to assets and support operations.
- Supports audit trails for repaired or serviced equipment.
How to use
- 1 Open Service Records from the sidebar.
- 2 Select the hardware asset or subscription to service.
- 3 Add a service entry with date, vendor, description, and cost if applicable.
- 4 Attach remarks or reference a support ticket when relevant.
- 5 Save the record so it appears in the asset service history.
- 6 Review past service entries before renewal or disposal decisions.
