Support Ticket
Raise support tickets for damaged or faulty hardware. Assigned engineers receive email notifications and you can track repair status.
What it does: End-to-end support workflow—create ticket, assign engineer, get notified, and track until resolution.
How to use
- 1 Go to Support / Tickets from the menu.
- 2 Click "New Ticket" and select the asset and describe the issue.
- 3 Assign an engineer; they receive an email notification.
- 4 Track status (Open, In Progress, Resolved) on the ticket list or detail page.
