Privacy Policy

Section 1 – Introduction

Welcome to Tracker365, an IT Asset Management Software developed and owned by Natraj Infotech Pvt. Ltd. ("Company", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, process, and protect personal information when you visit our website, request information, purchase, implement, or use Tracker365.

Tracker365 is available in both On-Premise and Cloud deployment models, enabling organizations to select the deployment option that best meets their operational, security, and business requirements. Depending on the selected deployment model, Customer Data may either remain within the Customer's own infrastructure (On-Premise) or be securely hosted on cloud infrastructure managed by or on behalf of Natraj Infotech Pvt. Ltd. Regardless of the deployment model, ownership of Customer Data always remains with the Customer.

This Privacy Policy primarily applies to information collected through:

Any other lawful interaction with Natraj Infotech Pvt. Ltd. relating to Tracker365.

By accessing our website, requesting a demonstration, purchasing a license, registering or activating Tracker365, contacting our support team, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, this Privacy Policy should be read together with our:

If you do not agree with the practices described in this Privacy Policy, you should discontinue the use of our website and services.

Natraj Infotech Pvt. Ltd. is committed to processing personal information responsibly, transparently, and in accordance with applicable privacy and data protection laws.

Section 2 – Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set forth below:

2.1 Company

"Company", "we", "our", or "us" means Natraj Infotech Pvt. Ltd., the owner, developer, licensor, and provider of Tracker365 and its related services.

2.2 Product

"Tracker365" or "Product" means the IT Asset Management Software developed by Natraj Infotech Pvt. Ltd., including its modules, applications, documentation, updates, and related services.

2.3 Website

"Website" means the official Tracker365 website available at https://tracker365.in, including all webpages, forms, portals, downloadable resources, and online services made available through the website.

2.4 Customer

"Customer" means any company, organization, institution, government body, business entity, or other legal person that purchases, licenses, evaluates, implements, or uses Tracker365.

2.5 User

"User" means any individual authorized by the Customer to access or use Tracker365, including administrators, employees, IT personnel, managers, or other authorized representatives.

2.6 Personal Information

"Personal Information" or "Personal Data" means any information that identifies or can reasonably identify an individual, either directly or indirectly.

This may include, where applicable:

2.7 Customer Data

"Customer Data" means all business information, operational records, IT asset information, employee records, vendor information, procurement records, software license records, warranty information, helpdesk records, network device information, reports, documents, inventory records, and any other data entered into or managed through Tracker365 by the Customer.

Customer Data does not include the limited business information collected by the Company for software licensing, customer support, or commercial communications.

2.8 Processing

"Processing" means any operation performed on Personal Information, whether by automated or manual means, including collection, recording, organization, storage, use, consultation, transmission, disclosure, updating, deletion, or destruction.

2.9 Services

"Services" means all products and services provided by Natraj Infotech Pvt. Ltd. in relation to Tracker365, including but not limited to:

2.10 License

"License" means the software usage rights granted by Natraj Infotech Pvt. Ltd. to the Customer under an applicable License Agreement, Commercial Agreement, or Purchase Order.

2.11 Support Services

"Support Services" means technical assistance provided by the Company, including remote support, troubleshooting, software guidance, issue diagnosis, bug reporting assistance, product updates, and maintenance services.

2.12 Third-Party Services

"Third-Party Services" means any software, hardware, cloud platform, operating system, database, communication service, authentication provider, analytics service, remote support tool, or other external technology that may interact with Tracker365 but is not owned or operated by Natraj Infotech Pvt. Ltd.

2.13 Cookies

"Cookies" means small text files placed on a user's device by the Website to enable essential website functionality, remember user preferences, improve performance, analyze website traffic, and enhance the browsing experience.

2.14 Applicable Law

"Applicable Law" means all laws, regulations, rules, governmental orders, and legally binding requirements applicable to the collection, processing, storage, protection, and use of Personal Information, including the laws of the Republic of India and other applicable jurisdictions where relevant.

2.15 Business Day

"Business Day" means any day other than a Sunday or a public holiday on which banks and commercial establishments are generally open for business in Ahmedabad, Gujarat, India.

2.16 Privacy Policy

"Privacy Policy" means this Privacy Policy, including any amendments, updates, revisions, schedules, or appendices published by Natraj Infotech Pvt. Ltd. from time to time.

Section 3 – Applicability of this Privacy Policy

This Privacy Policy applies to all individuals, organizations, and entities that interact with Natraj Infotech Pvt. Ltd. or Tracker365 in connection with our products, services, website, licensing process, technical support, and business operations.

This Privacy Policy governs the collection, use, disclosure, storage, and protection of Personal Information obtained through lawful business interactions with the Company.

3.1 Website Visitors

This Privacy Policy applies to individuals who visit or browse the official Tracker365 website, including users who:

3.2 Prospective Customers

This Privacy Policy applies to organizations and individuals who:

3.3 Licensed Customers

This Privacy Policy applies to Customers who purchase, license, activate, implement, renew, or use Tracker365.

The Policy governs the Personal Information collected during:

3.4 Authorized Users

This Privacy Policy also applies to employees, administrators, IT personnel, managers, consultants, contractors, or other individuals authorized by a Customer to communicate with the Company regarding Tracker365.

3.5 Business Partners and Service Providers

Where applicable, this Privacy Policy applies to authorized distributors, implementation partners, consultants, vendors, resellers, technology partners, and service providers who interact with the Company in connection with Tracker365.

3.6 Technical Support Requests

This Privacy Policy applies whenever Customers contact the Company for:

3.7 Business Communications

This Privacy Policy applies to communications exchanged through:

3.8 Customer Data Exclusion

Tracker365 supports both On-Premise and Cloud deployment models.

For On-Premise deployments, Customer operational data remains within the Customer's own IT infrastructure and is managed entirely by the Customer.

For Cloud deployments, Customer operational data may be securely processed and hosted on cloud infrastructure managed by or on behalf of Natraj Infotech Pvt. Ltd. solely for the purpose of delivering the agreed services.

Regardless of the deployment model, Customer Data remains the exclusive property of the Customer. Natraj Infotech Pvt. Ltd. does not access, use, disclose, or process Customer Data except where necessary to provide support, maintenance, implementation, troubleshooting, or where required by applicable law or with the Customer's authorization.

3.9 Third-Party Websites

The Tracker365 website may contain links to third-party websites, products, or services.

This Privacy Policy applies only to the official Tracker365 website and services.

The Company is not responsible for the privacy practices, policies, security measures, or content of any third-party websites or services.

Users are encouraged to review the privacy policies of such third-party websites before providing any personal information.

3.10 Acceptance of this Privacy Policy

By accessing the Tracker365 website, requesting information, registering a software license, contacting the Company, or otherwise interacting with Natraj Infotech Pvt. Ltd., you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Section 4 – Information We Collect

Natraj Infotech Pvt. Ltd. follows a privacy-first approach in the design and delivery of Tracker365.

Unlike cloud-based Software-as-a-Service (SaaS) platforms, Tracker365 does not routinely collect, host, process, or store the Customer's operational business data as part of normal software usage. Most business and operational data remains within the Customer's own infrastructure.

The information we collect depends on how you interact with our website, products, licensing process, customer support, and business services.

4.1 Information You Voluntarily Provide

When you contact us, request a demonstration, submit an enquiry, purchase or activate a license, or communicate with us, we may collect information including:

4.2 License Registration & Activation Information

To generate, activate, validate, renew, or manage a Tracker365 software license, we may collect limited business and licensing information, including:

This information is used solely for software licensing, activation, technical support, maintenance, renewals, customer communication, and license administration.

4.3 Information Collected Through Our Website

When you visit the Tracker365 website, certain technical information may be collected automatically, such as:

4.4 Customer Data

Tracker365 is an on-premise software solution deployed within the Customer's own infrastructure.

Accordingly, the Company does not routinely collect, access, host, process, or store the Customer's operational business data entered into Tracker365.

Customer Data may include, but is not limited to:

4.5 Remote Support Information

Where the Customer requests technical support and expressly authorizes remote access (for example, through AnyDesk, TeamViewer, Microsoft Quick Assist, or similar tools), Company personnel may temporarily view limited information that is necessary to diagnose or resolve the reported issue.

Remote access is provided only:

The Company does not routinely monitor Customer systems and does not retain Customer Data obtained during remote support unless specifically required to resolve a support case and agreed by the Customer.

4.6 Communications

When you communicate with us, we may retain records of:

These records help us provide customer support, improve our services, maintain business records, and fulfill contractual obligations.

4.7 Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

4.8 Information We Do Not Collect

As part of our standard business operations, Natraj Infotech Pvt. Ltd. does not routinely collect, access, or store:

Unless specifically authorized by the Customer for technical support purposes, such information remains entirely within the Customer's own infrastructure.

4.9 Data Minimization

We collect only the Personal Information that is reasonably necessary for:

Section 5 – How We Use Your Information

Natraj Infotech Pvt. Ltd. collects and processes Personal Information only for legitimate business purposes related to the delivery, licensing, support, maintenance, improvement, and administration of Tracker365.

We use Personal Information responsibly, lawfully, and only to the extent necessary for the purposes described in this Privacy Policy.

5.1 Software Licensing

We use Personal Information to:

5.2 Product Delivery & Implementation

Personal Information may be used to:

5.3 Technical Support

We may process Personal Information to:

5.4 Customer Communication

We use Personal Information to communicate with Customers regarding:

5.5 Product Improvement

Information collected from website usage, customer feedback, and support interactions may be used to:

Customer operational data stored within Tracker365 is not used for product development or analytics unless expressly shared by the Customer for that purpose.

5.6 Website Administration

Information collected through our website may be used to:

5.7 Legal and Regulatory Compliance

We may process Personal Information where necessary to:

5.8 Security and Fraud Prevention

Personal Information may be used to:

5.9 Customer Relationship Management

We may use Personal Information to:

5.10 Marketing Communications

Where permitted by applicable law, we may use Business Contact Information to send:

Recipients may opt out of marketing communications at any time by following the unsubscribe instructions or by contacting us directly.

5.11 Business Operations

Personal Information may also be processed for legitimate internal business purposes, including:

5.12 We Do Not Sell Personal Information

Natraj Infotech Pvt. Ltd. does not sell, rent, lease, or trade Personal Information to third parties for marketing or commercial purposes.

Any sharing of Personal Information is limited to the circumstances described in this Privacy Policy or where required by applicable law.

5.13 Purpose Limitation

We process Personal Information only for the purposes for which it was originally collected or for other compatible purposes permitted by applicable law.

If we intend to use Personal Information for a materially different purpose, we will take appropriate steps to notify the affected individual or obtain consent where required by law.

Section 6 – Cookies & Website Technologies

The Tracker365 website uses cookies and similar technologies to provide a secure, efficient, and user-friendly browsing experience. These technologies help us operate our website, remember user preferences, improve website performance, understand visitor interactions, and protect our online services.

Cookies used on our website do not provide us with access to the Customer's Tracker365 databases or operational business data.

6.1 What Are Cookies?

Cookies are small text files stored on your computer, mobile device, or web browser when you visit a website.

Cookies enable websites to recognize your device, remember your preferences, maintain session information, and improve your overall browsing experience.

6.2 Why We Use Cookies

We may use cookies for purposes including:

6.3 Types of Cookies We May Use

(a) Essential Cookies

These cookies are necessary for the proper operation of the Website.

They may be used to:

(b) Functional Cookies

Functional cookies help remember your preferences to provide a more personalized browsing experience.

Examples include:

(c) Performance & Analytics Cookies

These cookies help us understand how visitors use our Website so that we can improve its performance and usability.

Information collected may include:

Where analytics services are used, the information is generally aggregated and does not directly identify individual users.

(d) Security Cookies

Security-related cookies may be used to:

6.4 Third-Party Cookies

Some cookies may be placed by trusted third-party service providers that assist us in operating the Website.

Depending on the services enabled on the Website, third-party technologies may include:

The use of such cookies is subject to the respective privacy policies of those third-party providers.

6.5 Managing Cookies

Most web browsers allow users to:

Please note that disabling certain cookies may affect the functionality, performance, or availability of some Website features.

6.6 Cookie Consent

Where required by applicable law, the Website may display a Cookie Consent Banner allowing users to:

Your cookie preferences may be updated at any time through the Website (where such functionality is available) or through your browser settings.

6.7 Do Not Track (DNT)

Some web browsers provide a "Do Not Track" (DNT) feature.

Because there is currently no universally accepted standard for responding to DNT signals, the Website may not respond to all DNT browser requests. Users may instead manage cookie preferences through their browser settings or our Cookie Consent mechanism, where available.

6.8 Cookies Used by Tracker365 Software

Tracker365 is available in both On-Premise and Cloud deployment models.

This Cookie Policy primarily applies to the official Tracker365 website. Cookies or similar technologies used within the Tracker365 application may vary depending on the selected deployment model, customer configuration, browser settings, and implementation environment.

Where applicable, cookies may be used to maintain authenticated sessions, improve user experience, enhance security, remember user preferences, and support application performance. Customers may configure or disable certain cookies through their browser or system settings, although doing so may affect the functionality of some features.

6.9 Future Technologies

As our Website evolves, we may introduce additional technologies to improve functionality, security, accessibility, or user experience.

Any material changes to our use of cookies or tracking technologies will be reflected in this Privacy Policy and, where required, through an updated Cookie Consent mechanism.

Section 7 – Customer Data Ownership & Control

Regardless of whether Tracker365 is deployed as an On-Premise solution or as a Cloud-hosted service, all Customer Data created, uploaded, stored, processed, or managed through Tracker365 remains the exclusive property of the respective Customer organization.

Natraj Infotech Pvt. Ltd. does not claim ownership of Customer Data. Any processing of Customer Data is performed solely for providing the contracted software, technical support, maintenance services, implementation assistance, or other services authorized by the Customer.

7.1 Customer Ownership of Data

The Customer retains full ownership of all data entered into or generated through Tracker365, including but not limited to:

Nothing in this Privacy Policy transfers ownership of Customer Data to Natraj Infotech Pvt. Ltd.

7.2 Customer-Controlled Infrastructure

7.2 Data Storage and Hosting

Depending on the deployment model selected by the Customer, Customer Data may be stored and processed within:

• Other secure hosting environments approved by the Customer or provided under the applicable commercial or service agreement.

Regardless of the deployment model or hosting environment, ownership of Customer Data always remains with the Customer. Natraj Infotech Pvt. Ltd. implements appropriate technical and organizational measures to protect Customer Data hosted in cloud environments and works with reputable cloud infrastructure providers that maintain industry-recognized security standards.

7.3 No Routine Access to Customer Data

Natraj Infotech Pvt. Ltd. does not routinely access, monitor, host, process, or store Customer Data contained within Tracker365.

Access to Customer Data occurs only where:

7.4 Customer Responsibility for Data Management

The Customer is solely responsible for:

7.5 No Use of Customer Data

Natraj Infotech Pvt. Ltd. does not use Customer Data for:

7.6 Temporary Remote Support Access

Where remote technical support is requested by the Customer, temporary access may be provided using approved remote support tools (such as AnyDesk, TeamViewer, or Microsoft Quick Assist).

Such access:

7.7 Customer Backup Responsibility

Because Customer Data remains within the Customer's own infrastructure, the Customer is solely responsible for:

Natraj Infotech Pvt. Ltd. is not responsible for any loss of Customer Data resulting from inadequate backup practices, hardware failures, security incidents, or infrastructure issues within the Customer's environment.

7.8 Customer Control Over Access

The Customer has full control over:

The Company does not manage or administer Customer user accounts unless specifically agreed in writing as part of a separate professional services engagement.

7.9 Data Portability

Since Customer Data is stored within the Customer's own environment, the Customer may export, manage, archive, migrate, or retain its data at its own discretion, subject to the capabilities of Tracker365 and the Customer's infrastructure.

7.10 Privacy Commitment

Natraj Infotech Pvt. Ltd. is committed to respecting the Customer's ownership, privacy, confidentiality, and control over Customer Data.

Our role is limited to providing the Tracker365 software, licensing, updates, and authorized technical support. The Customer remains the owner and controller of all operational data managed through the Product.

Section 8 – Data Security

Natraj Infotech Pvt. Ltd. is committed to protecting the Personal Information we collect and maintaining appropriate administrative, technical, and organizational safeguards to help prevent unauthorized access, disclosure, alteration, or destruction of such information.

Because Tracker365 is deployed within the Customer's own infrastructure, the security of Customer Data is a shared responsibility. While we implement appropriate security measures for the information under our control, the Customer remains responsible for securing its own servers, databases, operating systems, networks, and deployed Tracker365 environment.

8.1 Security Measures Implemented by the Company

To protect Personal Information under our control, we implement appropriate security practices, which may include:

These measures are designed to reduce the risk of unauthorized access, misuse, alteration, or disclosure of Personal Information.

8.2 Customer Infrastructure Security

As Tracker365 operates within the Customer's environment, the Customer is responsible for securing:

8.3 Database Security

The Customer is solely responsible for protecting and maintaining its database environment, including:

Natraj Infotech Pvt. Ltd. does not routinely access or manage Customer databases.

8.4 Remote Support Security

When remote support is requested by the Customer:

Sessions are conducted using mutually agreed remote support tools (such as AnyDesk, TeamViewer, or Microsoft Quick Assist);

Access is temporary and ends once the support activity is completed.

8.5 Data Breach Prevention

We continuously strive to reduce the risk of unauthorized access to the Personal Information under our control through reasonable administrative and technical safeguards.

However, no method of electronic communication, software deployment, or information storage can be guaranteed to be completely secure.

8.6 Customer Responsibility for Incident Response

The Customer is responsible for detecting, investigating, responding to, and recovering from incidents affecting its own infrastructure, including:

Where requested, Natraj Infotech Pvt. Ltd. may provide reasonable technical assistance related to Tracker365, but responsibility for the Customer's infrastructure remains with the Customer.

8.7 Security Best Practices

We recommend that Customers implement appropriate security practices, including:

8.8 No Absolute Security Guarantee

While Natraj Infotech Pvt. Ltd. takes reasonable steps to protect the Personal Information under its control, no security system or technology can guarantee absolute protection against every possible threat.

Accordingly, the Company cannot guarantee that unauthorized access, cyberattacks, system failures, or other security incidents will never occur.

8.9 Security Contact

If you believe that Personal Information shared with Natraj Infotech Pvt. Ltd. has been compromised, or if you identify a potential security issue relating to our services, please notify us promptly using the contact details provided in this Privacy Policy so that appropriate action can be taken.

Section 9 – Data Sharing & Disclosure

Natraj Infotech Pvt. Ltd. respects the confidentiality of Personal Information and is committed to protecting the privacy of its Customers, Users, and business contacts.

We do not sell, rent, lease, or commercially trade Personal Information or Customer Data to any third party.

Personal Information is shared only where necessary to provide our services, comply with legal obligations, protect legitimate business interests, or with the Customer's consent.

9.1 No Sale of Personal Information

Natraj Infotech Pvt. Ltd. does not:

9.2 Service Providers

We may share limited Personal Information with trusted third-party service providers who assist us in operating our business, including services such as:

Such service providers are permitted to use the information only for the specific services they provide on our behalf and are expected to maintain appropriate confidentiality and security measures.

9.3 Legal Requirements

We may disclose Personal Information where required to do so by applicable law or where we reasonably believe such disclosure is necessary to:

9.4 Business Transfers

If Natraj Infotech Pvt. Ltd. undergoes a merger, acquisition, corporate restructuring, sale of assets, or similar business transaction, Personal Information may be transferred as part of that transaction, subject to applicable legal requirements.

Any successor organization will be expected to continue protecting Personal Information in accordance with this Privacy Policy or a substantially equivalent policy.

9.5 Customer-Authorized Disclosure

We may disclose Personal Information or provide limited access to Customer-related information where the Customer has expressly authorized us to do so, including for:

9.6 Customer Data

Because Tracker365 is deployed within the Customer's own infrastructure, Natraj Infotech Pvt. Ltd. does not routinely possess, process, or store Customer operational data.

Accordingly, the Company does not disclose Customer Data to third parties as part of its normal business operations.

Any access to Customer Data occurs only with the Customer's prior authorization or where required by applicable law.

9.7 Confidentiality Obligations

Employees, contractors, consultants, and authorized representatives of Natraj Infotech Pvt. Ltd. who may have access to Personal Information are required to maintain appropriate confidentiality and use such information only for legitimate business purposes.

Access is limited to individuals who require the information to perform their assigned responsibilities.

9.8 International Disclosure

Where Personal Information is processed or accessed outside the Customer's jurisdiction in connection with legitimate business operations or support services, reasonable safeguards will be implemented to protect such information in accordance with applicable laws.

9.9 No Marketing Disclosure

Natraj Infotech Pvt. Ltd. does not share Personal Information with third parties for:

9.10 Disclosure Policy Updates

If our practices relating to the sharing or disclosure of Personal Information materially change, we will update this Privacy Policy and, where required by applicable law, provide appropriate notice before such changes take effect.

Section 10 – Data Retention

Natraj Infotech Pvt. Ltd. retains Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with applicable legal obligations, resolve disputes, enforce agreements, and support legitimate business operations.

Because Tracker365 is deployed within the Customer's own infrastructure, the Company does not routinely retain Customer operational data.

10.1 Customer Data

Customer operational data stored within Tracker365 remains under the Customer's exclusive control.

The Company does not routinely collect, host, process, or retain:

10.2 License Information

Information collected for software licensing, activation, renewals, and license administration may be retained for as long as necessary to:

10.3 Business Communications

Business communications, including emails, enquiries, quotations, support requests, and related correspondence, may be retained for a reasonable period to:

10.4 Website Information

Website usage information, including technical logs and analytics data, may be retained for a limited period to:

10.5 Legal and Regulatory Requirements

Certain Personal Information may be retained for longer periods where required to:

10.6 Secure Disposal

When Personal Information is no longer required for the purposes for which it was collected, and no legal obligation requires its continued retention, the Company will take reasonable steps to securely delete, anonymize, or dispose of such information in accordance with applicable laws and internal business practices.

10.7 Customer Responsibility

Since Tracker365 operates within the Customer's own infrastructure, the Customer is solely responsible for determining:

10.8 Backup Copies

Any backup copies created and maintained by the Customer remain entirely under the Customer's control.

Natraj Infotech Pvt. Ltd. is not responsible for the retention, deletion, restoration, or management of Customer-managed backups.

10.9 Policy Updates

The Company may revise its data retention practices from time to time to reflect changes in business operations, legal obligations, or regulatory requirements.

Any material changes will be reflected in the updated Privacy Policy published on the official Tracker365 website.

Section 11 – Your Privacy Rights

Natraj Infotech Pvt. Ltd. respects the privacy rights of individuals and is committed to providing reasonable access and control over Personal Information, subject to applicable laws and contractual obligations.

Depending on applicable law and the nature of your interaction with us, you may have the following rights regarding your Personal Information.

11.1 Right to Access

You may request confirmation of whether we process your Personal Information and, where applicable, request access to the Personal Information we hold about you.

11.2 Right to Correction

If you believe that any Personal Information maintained by us is inaccurate, incomplete, or outdated, you may request that we correct or update such information.

11.3 Right to Deletion

Subject to applicable legal, contractual, accounting, licensing, and regulatory obligations, you may request the deletion of your Personal Information where it is no longer required for legitimate business purposes.

Certain information may be retained where required by law or to protect our legal rights.

11.4 Right to Withdraw Consent

Where Personal Information is processed based on your consent, you may withdraw that consent at any time.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may affect our ability to provide certain products, services, licensing, or support.

11.5 Right to Object or Restrict Processing

Where permitted by applicable law, you may request that we restrict or object to certain processing of your Personal Information.

We will evaluate such requests in accordance with applicable legal requirements and our legitimate business interests.

11.6 Right to Marketing Preferences

You may opt out of receiving promotional emails, newsletters, product announcements, or other marketing communications from us at any time by:

Please note that service-related communications, licensing notifications, security updates, and support communications may still be sent where necessary.

11.7 Customer Data Rights

For On-Premise deployments, Customer operational data remains under the Customer's direct ownership and control within its own infrastructure.

For Cloud deployments, Natraj Infotech Pvt. Ltd. processes Customer Data only for the purpose of providing the contracted services and in accordance with applicable agreements and legal obligations.

Regardless of the deployment model, Customers retain ownership and control over their operational data and may request access, correction, export, or deletion of Personal Data where applicable under relevant data protection laws.

11.8 Identity Verification

To protect Personal Information from unauthorized disclosure, we may request reasonable proof of identity before responding to any privacy-related request.

Where requests are submitted by an authorized representative, additional verification or authorization may be required.

11.9 Response Time

We aim to respond to legitimate privacy requests within a reasonable period and in accordance with applicable legal requirements.

Complex requests or requests requiring additional verification may take longer to process.

11.10 Exercising Your Privacy Rights

To exercise any of your privacy rights or to submit a privacy-related request, please contact us using the contact details provided in Section 17 – Contact Us of this Privacy Policy.

We will review each request individually and respond in accordance with applicable laws, contractual obligations, and our legitimate business requirements.

Section 12 – Children's Privacy

Tracker365, the Tracker365 website, and the related products and services are intended solely for business, commercial, institutional, and organizational use.

Our products and services are not designed for, directed toward, or intended to be used by children under the age of 18 years.

Accordingly, Natraj Infotech Pvt. Ltd. does not knowingly collect, process, or store Personal Information from children under the age of 18 through the Tracker365 website, licensing process, or related services.

12.1 No Intentional Collection

We do not intentionally request, collect, or maintain Personal Information from individuals under 18 years of age.

If a child submits Personal Information through our website or services without appropriate authorization, such information is considered to have been provided unintentionally.

12.2 Removal of Information

If we become aware that Personal Information relating to a child under the age of 18 has been collected inadvertently, we will take reasonable steps to delete or anonymize such information, unless retention is required by applicable law.

Parents, legal guardians, or authorized representatives who believe that a child has provided Personal Information to us may contact us using the contact details provided in this Privacy Policy.

12.3 Business Use Only

Tracker365 is intended exclusively for:

Individuals under the age of 18 should not register for, purchase, activate, or use Tracker365 independently.

12.4 Parental Contact

If a parent or legal guardian believes that a child has provided Personal Information to Natraj Infotech Pvt. Ltd., they may contact us to request review, correction, or deletion of such information, subject to applicable legal requirements.

Section 13 – International Data Transfers

Natraj Infotech Pvt. Ltd. is headquartered in India, and Tracker365 is primarily offered to organizations operating within India. However, certain business activities, technical support services, or communications may involve the transfer or access of limited Personal Information across national borders.

We are committed to ensuring that any international transfer of Personal Information is carried out in accordance with applicable data protection laws and appropriate security safeguards.

13.1 Limited Cross-Border Transfers

In the ordinary course of business, limited Personal Information may be transferred or accessed internationally for purposes such as:

13.2 Customer Data

For Cloud deployments, Customer Data may be processed or stored in secure data centers operated by trusted cloud infrastructure providers, including Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), or Customer-managed private cloud environments, depending on the deployment model selected by the Customer.

Where Customer Data is transferred across international borders, Natraj Infotech Pvt. Ltd. will implement appropriate technical, contractual, and organizational safeguards in accordance with applicable data protection laws to ensure an adequate level of protection for Personal Data.

13.3 Security Safeguards

Where Personal Information is transferred across borders, we take reasonable steps to protect such information by implementing appropriate administrative, technical, and organizational safeguards.

We seek to ensure that Personal Information continues to receive an appropriate level of protection during any international processing or transfer.

13.4 Compliance with Applicable Laws

International transfers of Personal Information will be carried out in accordance with:

13.5 Future International Operations

As our business expands into additional countries or regions, Personal Information may be processed in jurisdictions outside India.

Where such transfers occur, Natraj Infotech Pvt. Ltd. will implement appropriate safeguards and update this Privacy Policy where required to reflect any material changes in our international data handling practices.

Section 14 – Changes to this Privacy Policy

Natraj Infotech Pvt. Ltd. may update, modify, or revise this Privacy Policy from time to time to reflect changes in our business operations, products, services, legal obligations, regulatory requirements, security practices, or industry standards.

We encourage Users and Customers to review this Privacy Policy periodically to stay informed about how we collect, use, protect, and manage Personal Information.

14.1 Reasons for Updates

This Privacy Policy may be updated for reasons including, but not limited to:

14.2 Publication of Updates

Whenever this Privacy Policy is updated, the revised version will be published on the official Tracker365 website.

The "Last Updated" date at the beginning of this Privacy Policy will also be revised to indicate the effective date of the latest version.

14.3 Material Changes

Where required by applicable law or where a material change significantly affects the processing of Personal Information, Natraj Infotech Pvt. Ltd. may provide additional notice through appropriate communication channels, such as:

14.4 Continued Use

Your continued use of the Tracker365 website, products, software, licensing services, or related services after the updated Privacy Policy becomes effective constitutes your acknowledgment of the revised Privacy Policy.

Where applicable law requires additional consent for specific changes, such consent will be obtained before those changes take effect.

14.5 Previous Versions

For internal compliance and record-keeping purposes, Natraj Infotech Pvt. Ltd. may retain previous versions of this Privacy Policy.

Only the most recent version published on the official Tracker365 website shall govern the collection, use, and protection of Personal Information from its effective date onward.

Section 15 – Contact Us

If you have any questions, concerns, requests, or feedback regarding this Privacy Policy, the processing of your Personal Information, or your privacy rights, you may contact Natraj Infotech Pvt. Ltd. using the details below.

We will make reasonable efforts to respond to your enquiry as promptly as possible and in accordance with applicable laws.

15.1 Company Information

Company NameNatraj Infotech Pvt. Ltd.

ProductTracker365 – IT Asset Management Software

Websitehttps://tracker365.in

15.2 Contact Details

General EnquiriesEmail: sales@natrajinfo.in

Technical SupportEmail: support@natrajinfo.in (or your official support email, if different)

Phone+91-9909022626

15.3 Registered Office

220, Fortune Business Hub,Near Shell Petrol Pump,Sola, Ahmedabad – 380060,Gujarat, India.

15.4 Business Hours

Monday – Saturday10:00 AM – 07:00 PM (IST)

Sunday and Public Holidays – Closed

15.5 Privacy Requests

If you wish to:

We may request reasonable information to verify your identity before processing certain privacy-related requests in order to protect Personal Information from unauthorized disclosure.

15.6 Response Time

We aim to acknowledge and respond to privacy-related enquiries within a reasonable period, subject to the nature and complexity of the request and any applicable legal requirements.

Where additional verification or information is required, the response time may be extended accordingly.

Section 16 – Grievance Officer

Natraj Infotech Pvt. Ltd. is committed to protecting the privacy of individuals and addressing privacy-related concerns in a fair, transparent, and timely manner.

In accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (India), individuals may contact our designated Grievance Officer regarding any concerns related to the collection, use, processing, disclosure, retention, or protection of their Personal Information.

16.1 Grievance Officer Details

Grievance OfficerPrivacy & Grievance OfficerNatraj Infotech Pvt. Ltd.

ProductTracker365 – IT Asset Management Software

Emailsales@natrajinfo.in

Phone+91-9909022626

Registered Office

220, Fortune Business Hub,Near Shell Petrol Pump,Sola, Ahmedabad – 380060,Gujarat, India.

16.2 Matters That May Be Reported

You may contact the Grievance Officer regarding matters including, but not limited to:

16.3 How to Submit a Grievance

Privacy-related complaints or requests may be submitted by email or through any other official communication channel provided by Natraj Infotech Pvt. Ltd.

To help us process your request efficiently, please include:

16.4 Response to Grievances

Upon receiving a grievance, Natraj Infotech Pvt. Ltd. will make reasonable efforts to:

16.5 Identity Verification

To protect Personal Information and prevent unauthorized disclosure, we may request reasonable proof of identity before processing privacy-related requests or complaints.

Where a request is submitted by an authorized representative, additional authorization or documentation may be required.

16.6 Escalation

If a grievance cannot be resolved through our internal grievance process, individuals may seek any remedies available under applicable laws, including the Digital Personal Data Protection Act, 2023, or any other applicable legal framework.

16.7 Continuous Improvement

Natraj Infotech Pvt. Ltd. values feedback relating to privacy and data protection. Complaints, suggestions, and observations may be reviewed to improve our privacy practices, internal procedures, and customer experience.

Section 17 – Governing Law & Jurisdiction

This Privacy Policy shall be governed by, interpreted, and enforced in accordance with the laws of India.

Natraj Infotech Pvt. Ltd. is committed to complying with all applicable data protection, privacy, information technology, and other relevant laws and regulations governing the collection, use, processing, storage, disclosure, and protection of Personal Information.

17.1 Applicable Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of India, including applicable provisions of:

Any other applicable laws governing privacy, data protection, electronic communications, and contractual obligations.

17.2 Jurisdiction

Any dispute, claim, controversy, or legal proceeding arising out of or relating to this Privacy Policy, the collection or processing of Personal Information, or the use of the Tracker365 website, products, or related services shall be subject to the exclusive jurisdiction of the competent courts located in Ahmedabad, Gujarat, India, unless otherwise required by applicable law.

17.3 Dispute Resolution

Before initiating any formal legal proceedings, we encourage individuals to contact Natraj Infotech Pvt. Ltd. using the contact details provided in this Privacy Policy so that we may attempt to resolve the matter amicably and in good faith.

Nothing in this section limits any rights or remedies available under applicable law.

17.4 Compliance Commitment

Natraj Infotech Pvt. Ltd. regularly reviews its privacy practices, internal procedures, and security measures to help ensure ongoing compliance with applicable legal and regulatory requirements.

Where applicable laws are amended or new legal obligations become effective, we may update this Privacy Policy accordingly.

17.5 Severability

If any provision of this Privacy Policy is determined by a court or competent authority to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect to the fullest extent permitted by law.

17.6 No Waiver

Failure by Natraj Infotech Pvt. Ltd. to enforce any provision of this Privacy Policy shall not constitute a waiver of that provision or of any other rights available under applicable law.

17.7 Entire Privacy Policy

This Privacy Policy constitutes the complete privacy statement of Natraj Infotech Pvt. Ltd. relating to Tracker365 and supersedes any previous privacy statements relating to the collection and processing of Personal Information through the Tracker365 website, products, or related services.

This Privacy Policy should be read together with the applicable Terms & Conditions, Software License Agreement, and any other legal notices published on the Tracker365 website.