Terms & Conditions

Effective Date: 24 August 2026

Last Updated: 24 August 2026

1. Introduction

Welcome to Tracker365, an Enterprise IT Asset Management Software ("Software" or "Product") developed, owned, and maintained by Natraj Infotech Pvt. Ltd. ("Company", "we", "our", or "us").

Tracker365 is designed to help organizations efficiently manage their IT infrastructure by providing centralized management of IT assets, hardware inventory, software licenses, employee asset allocation, procurement, vendor management, warranty tracking, helpdesk operations, network devices, accessories, and related IT operations through a unified platform.

Tracker365 is available in both On-Premise and Cloud deployment models, allowing organizations to select the deployment option that best aligns with their operational, security, compliance, and infrastructure requirements. Depending on the selected deployment model, the Software may be installed within the Customer's own IT infrastructure or provided as a secure cloud-hosted solution managed by or on behalf of Natraj Infotech Pvt. Ltd.

These Terms & Conditions ("Terms") govern your access to and use of:

By accessing our website, requesting a demonstration, downloading, installing, activating, subscribing to, licensing, or using Tracker365 in any manner, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, our Privacy Policy, and any applicable License Agreement, Subscription Agreement, Service Agreement, or Commercial Agreement entered into with Natraj Infotech Pvt. Ltd.

If you are accepting these Terms on behalf of a company, organization, institution, or other legal entity, you represent and warrant that you have the legal authority to bind such entity to these Terms. If you do not possess such authority, or if you do not agree with these Terms, you must not install, activate, subscribe to, access, or use Tracker365.

Tracker365 is intended solely for professional, commercial, governmental, educational, healthcare, manufacturing, pharmaceutical, financial, and enterprise environments. It is not designed or licensed for personal or consumer use.

The Company reserves the right to modify, update, suspend, or discontinue any feature, functionality, service, or portion of Tracker365 at its sole discretion, subject to applicable commercial agreements. Updated versions of these Terms may be published periodically on the official Tracker365 website, and continued use of the Product after such publication constitutes acceptance of the revised Terms.

Nothing contained in these Terms shall be interpreted as transferring ownership of Tracker365 or any associated intellectual property rights to the Customer. Tracker365 is licensed, not sold, and all rights not expressly granted under these Terms remain the exclusive property of Natraj Infotech Pvt. Ltd.

2. Definitions

For the purposes of these Terms & Conditions, the following terms shall have the meanings set forth below unless the context otherwise requires:

2.1 Company

"Company", "We", "Us", or "Our" means Natraj Infotech Pvt. Ltd., the legal owner, developer, licensor, and provider of Tracker365, including its software, website, documentation, updates, and related services.

2.2 Product

"Product" means Tracker365, the Enterprise IT Asset Management Software developed by Natraj Infotech Pvt. Ltd., including all modules, components, updates, documentation, user interfaces, reports, and related functionalities.

2.3 Customer

"Customer" means any organization, company, institution, government entity, educational institution, healthcare organization, or other legal entity that purchases, licenses, evaluates, deploys, or uses Tracker365.

2.4 Authorized User

"Authorized User" means any employee, administrator, contractor, consultant, or individual who has been granted permission by the Customer to access and use Tracker365.

2.5 Customer Administrator

"Customer Administrator" means the individual designated by the Customer who is responsible for managing user accounts, assigning permissions, configuring system settings, and administering Tracker365 within the Customer's organization.

2.6 Software

"Software" means the Tracker365 application, including executable files, modules, databases, user interfaces, APIs, documentation, updates, patches, and all associated software components supplied by the Company.

2.7 License

"License" means the limited, non-exclusive, non-transferable, and revocable right granted by the Company permitting the Customer to use Tracker365 in accordance with these Terms and the applicable commercial agreement.

2.8 License Key

"License Key" means the unique activation credential issued by the Company for enabling and validating the licensed use of Tracker365.

2.9 Trial License

"Trial License" means a temporary evaluation license provided by the Company for demonstration or testing purposes, subject to limitations determined by the Company.

2.10 Customer Data

"Customer Data" means all information entered, uploaded, stored, processed, or generated within Tracker365 by the Customer or its Authorized Users, including but not limited to IT asset records, employee information, procurement records, vendor information, software license details, warranty information, helpdesk records, reports, attachments, audit logs, and configuration data.

2.11 Infrastructure

"Infrastructure" means the servers, operating systems, databases, storage devices, cloud environments, virtual machines, networking equipment, firewalls, security appliances, and related IT resources owned or managed by the Customer where Tracker365 is deployed.

2.12 Deployment

"Deployment" means the installation and configuration of Tracker365 within the Customer's On-Premise infrastructure or Customer-controlled Cloud Server environment.

2.13 On-Premise Deployment

"On-Premise Deployment" means the installation of Tracker365 on servers owned, operated, or controlled by the Customer within its own infrastructure.

2.14 Cloud Deployment

"Cloud Deployment" means the installation of Tracker365 on cloud infrastructure selected, owned, managed, or controlled by the Customer, including but not limited to public cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), Customer-managed private cloud environments, or other approved cloud infrastructure.

2.15 Database

"Database" means the PostgreSQL database used by Tracker365 to store Customer Data within the Customer's infrastructure.

2.16 Support Services

"Support Services" means technical assistance, troubleshooting, product guidance, issue resolution, software updates, maintenance, and related support provided by the Company in accordance with the applicable support plan.

2.17 Remote Support

"Remote Support" means technical assistance provided by the Company through remote access tools such as AnyDesk, TeamViewer, or other mutually agreed remote support software, only after obtaining the Customer's explicit authorization.

2.18 Updates

"Updates" means software improvements, patches, bug fixes, security enhancements, performance optimizations, and feature improvements released by the Company for Tracker365.

2.19 Authentication

"Authentication" means the process of verifying the identity of an Authorized User using supported authentication methods, including Email One-Time Password (OTP), Microsoft Account Sign-In, or other authentication mechanisms supported by the Product.

2.20 Business Day

"Business Day" means any day other than Saturday, Sunday, or a public holiday observed in Ahmedabad, Gujarat, India, unless otherwise specified in a separate written agreement.

2.21 Confidential Information

"Confidential Information" means any non-public business, technical, financial, operational, or commercial information disclosed by either party, whether in written, electronic, oral, or any other form, including product documentation, pricing, business strategies, software architecture, customer records, and technical specifications.

2.22 Intellectual Property

"Intellectual Property" means all copyrights, trademarks, patents, trade secrets, software source code, object code, documentation, databases, logos, designs, workflows, user interfaces, APIs, and all other proprietary rights relating to Tracker365 owned by Natraj Infotech Pvt. Ltd.

2.23 Website

"Website" means the official Tracker365 website located at https://tracker-365.com and any associated web pages operated by the Company.

2.24 Terms

"Terms" means these Terms & Conditions, including any future amendments, revisions, schedules, annexures, or policies published by the Company.

2.25 Applicable Laws

"Applicable Laws" means all laws, regulations, governmental orders, and legal requirements applicable to the use of Tracker365, including but not limited to the laws of the Republic of India.

3. Acceptance of Terms

By accessing the Tracker365 website, requesting a product demonstration, downloading, installing, activating, licensing, accessing, or using Tracker365 in any manner, the Customer and its Authorized Users acknowledge that they have read, understood, and agreed to be legally bound by these Terms & Conditions, the Privacy Policy, and any applicable License Agreement, Commercial Agreement, or Order Confirmation issued by Natraj Infotech Pvt. Ltd.

The acceptance of these Terms constitutes a legally binding agreement between the Customer and Natraj Infotech Pvt. Ltd. governing the use of Tracker365 and all related products and services.

If an individual accepts these Terms on behalf of an organization, company, institution, government body, or any other legal entity, such individual represents and warrants that they possess the legal authority to bind that entity to these Terms. The Company shall not be responsible for verifying such authority, and the Customer shall remain fully responsible for ensuring that only authorized representatives accept these Terms.

If the Customer or any Authorized User does not agree with any provision of these Terms, they must immediately discontinue the use of the Tracker365 website, software, documentation, support services, and all related offerings. Continued access to or use of Tracker365 after the publication of revised Terms shall constitute acceptance of those revised Terms.

The Company may require Customers to provide explicit acceptance of these Terms through electronic confirmation, written agreements, license activation, purchase orders, email confirmations, or other legally recognized methods. Such acceptance shall have the same legal effect as a handwritten signature, to the extent permitted by applicable law.

For Customers purchasing Tracker365 through an authorized sales process, reseller, distributor, implementation partner, or commercial agreement, these Terms shall apply in conjunction with the applicable purchase documents, quotations, proposals, license agreements, or service agreements. In the event of any conflict between these Terms and a separately executed written agreement signed by both parties, the signed written agreement shall prevail only to the extent of such conflict.

The Customer acknowledges that the use of Tracker365 may require internet connectivity for license validation, authentication, software updates, or other product-related services. The inability to access such services due to the Customer's network, infrastructure, or internet availability shall not affect the validity or enforceability of these Terms.

Nothing in this Section shall be interpreted as granting ownership of Tracker365 or any intellectual property rights to the Customer. The Product is licensed for use subject to these Terms and remains the exclusive property of Natraj Infotech Pvt. Ltd.

4. Eligibility

Tracker365 is designed exclusively for legitimate business, commercial, governmental, educational, healthcare, manufacturing, pharmaceutical, financial, and other enterprise organizations requiring centralized IT Asset Management and related operational capabilities. The Product is intended solely for professional and organizational use and is not designed or licensed for personal, household, or consumer purposes.

To access, evaluate, purchase, subscribe to, deploy, or use Tracker365, the Customer represents and warrants that:

The Customer is a legally recognized organization, business entity, institution, government body, or other lawful organization capable of entering into legally binding agreements.

The individual accepting these Terms has the full legal authority to act on behalf of the Customer and to bind the organization to these Terms & Conditions.

All information provided to Natraj Infotech Pvt. Ltd. during product enquiries, demonstrations, licensing, subscriptions, implementation, or support is true, accurate, complete, and kept up to date.

The Customer shall use Tracker365 only for lawful business purposes and in compliance with all applicable laws, regulations, industry standards, applicable data protection requirements, and these Terms & Conditions, irrespective of the selected deployment model.

The Customer is solely responsible for ensuring that all Authorized Users accessing Tracker365 are properly authorized, adequately trained, and comply with these Terms. Any action performed by an Authorized User shall be deemed to have been performed on behalf of the Customer, and the Customer shall remain responsible for such actions.

Where Tracker365 is deployed under the On-Premise deployment model, the Customer is responsible for ensuring that its servers, operating systems, databases, virtualization platforms, cloud environments (where applicable), network infrastructure, security controls, backup mechanisms, and related systems meet the minimum technical requirements necessary for the proper installation, operation, maintenance, security, and performance of the Product.

Where Tracker365 is provided under the Cloud deployment model, Natraj Infotech Pvt. Ltd. shall be responsible for managing the hosted application environment and maintaining the underlying cloud infrastructure in accordance with the applicable commercial or service agreement. The Customer remains responsible for managing Authorized Users, user access permissions, passwords, endpoint security, internet connectivity, and compliance with these Terms & Conditions.

If Tracker365 is provided under a Free Trial, evaluation, proof-of-concept (POC), demonstration, or pilot deployment, such access shall be subject to additional limitations determined by the Company, including but not limited to duration, functionality, technical support, and usage restrictions. The Company reserves the right to modify, suspend, or terminate any trial or evaluation access at its sole discretion without prior notice.

The Customer shall not permit unauthorized persons to access, use, copy, distribute, sublicense, lease, rent, transfer, or otherwise make Tracker365 available to any third party except as expressly permitted under the applicable License Agreement, Subscription Agreement, Commercial Agreement, or written authorization from Natraj Infotech Pvt. Ltd.

The Company reserves the right to refuse, suspend, or terminate access to Tracker365 if:

Continued use of the Product may expose the Company, its intellectual property, infrastructure, services, or other customers to legal, operational, or security risks.

Nothing contained in this Section shall obligate Natraj Infotech Pvt. Ltd. to provide software licenses, cloud subscriptions, implementation services, technical support, or commercial services to any organization. All commercial engagements remain subject to the Company's internal approval processes, product availability, licensing policies, subscription terms, and applicable commercial agreements.

Eligibility under this Section does not create any ownership rights in Tracker365. The Product remains the exclusive intellectual property of Natraj Infotech Pvt. Ltd. and is licensed or subscribed to eligible Customers only in accordance with these Terms.

5. Scope of Services

Tracker365 is an Enterprise IT Asset Management Software developed by Natraj Infotech Pvt. Ltd. to assist organizations in managing and monitoring their IT assets, infrastructure, software licenses, procurement activities, employee asset allocation, vendor information, warranty records, helpdesk operations, and other related IT management processes through a centralized platform.

Subject to the applicable License Agreement, Commercial Agreement, or Quotation accepted by the Customer, the Company may provide one or more of the following services:

5.1 Software Licensing

The Company grants eligible Customers a software license based on the applicable licensing model, commercial agreement, or employee-count-based licensing plan. The license authorizes the Customer to use Tracker365 solely for its internal business operations and in accordance with these Terms.

5.2 Product Deployment

Tracker365 is available in both On-Premise and Cloud deployment models, allowing Customers to select the deployment option that best suits their operational, security, compliance, and business requirements.

Depending on the applicable License Agreement, Subscription Agreement, Service Agreement, or Commercial Agreement, Tracker365 may be deployed as:

On-Premise Deployment: Installed and operated within the Customer's own servers, virtual machines, private cloud infrastructure, or other approved hosting environment.

Cloud Deployment: Provided as a secure cloud-hosted service managed by or on behalf of Natraj Infotech Pvt. Ltd. through authorized cloud infrastructure providers or Customer-approved cloud environments.

For On-Premise deployments, the Customer is responsible for providing and maintaining the required hardware, operating systems, databases, networking infrastructure, backups, security controls, and related system resources unless otherwise agreed in writing.

For Cloud deployments, Natraj Infotech Pvt. Ltd. shall manage the hosted application environment in accordance with the applicable Service Agreement, while the Customer remains responsible for managing Authorized Users, user access permissions, endpoint security, internet connectivity, and compliance with these Terms.

5.3 Deployment Acceptance

Following the completion of installation, configuration, and initial verification of Tracker365, the Customer shall review the deployment and confirm that the Product has been successfully installed and is operating in accordance with the agreed deployment scope.

Where the Customer confirms successful deployment, whether through written communication, email confirmation, deployment sign-off, acceptance document, or commencement of production use, the deployment shall be deemed accepted.

Once deployment has been accepted, any subsequent issues arising from Customer-controlled infrastructure, operating system modifications, network changes, database alterations, security policy changes, third-party software updates, or other Customer-initiated changes shall not be considered defects in the original deployment performed by the Company.

Any additional investigation, reconfiguration, reinstallation, or remediation required after such Customer-initiated changes may be treated as a separate professional service and may be subject to additional charges under the applicable Commercial Agreement.

5.4 License Activation

The Company shall issue, activate, and manage software licenses or cloud subscriptions through its authorized licensing system.

License activation, subscription validation, renewal, or periodic verification may require internet connectivity.

The Company reserves the right to suspend, revoke, restrict, or refuse license activation or subscription access where fraudulent activity, unauthorized deployment, subscription misuse, license violations, security risks, or breaches of these Terms are detected.

5.5 Product Updates

The Company may periodically release software updates, security patches, bug fixes, feature enhancements, performance improvements, and compatibility updates.

Unless otherwise specified in a separate written agreement, Customers holding a valid license shall be entitled to receive standard product updates without additional software licensing charges.

The Company does not guarantee that every update will introduce new functionality, nor does it guarantee compatibility with unsupported operating systems, third-party software, or modified customer environments.

5.6 Technical Support

Technical support may be provided for both On-Premise and Cloud deployments and may include:

Support services shall be provided during the Company's official business hours unless otherwise agreed in writing under a separate Support Agreement or Service Level Agreement (SLA).

5.7 Remote Support Services

Where technical issues cannot reasonably be resolved through documentation, email, or telephone support, the Company may provide remote technical assistance using remote access software such as AnyDesk, TeamViewer, or any other mutually agreed remote support tool.

Remote support shall only be initiated after obtaining the Customer's explicit approval.

The Customer shall remain responsible for monitoring the remote session and may terminate the session at any time.

The Company shall access only those systems necessary for resolving the reported issue and shall not intentionally access unrelated business information.

5.8 Product Demonstration and Trial

The Company may provide product demonstrations, proof-of-concept (POC) environments, or trial licenses for evaluation purposes.

Such demonstrations or trial versions may include functional, technical, or time-based limitations and shall not create any obligation upon the Company to provide permanent access, additional functionality, or commercial discounts.

The Company reserves the right to withdraw, suspend, or discontinue trial access at its sole discretion.

5.9 Exclusions

Unless expressly agreed in writing, the Company's standard services do not include:

Customer-managed cloud infrastructure administration (for On-Premise or Customer-managed cloud deployments)

Third-party software maintenance

Hardware maintenance or repair

Disaster recovery management

Customer-managed backup administration

Continuous monitoring services unless specifically included in the purchased support or service plan

Custom software development

Features outside the standard Tracker365 product

Any service outside the standard scope shall require a separate written Commercial Agreement, Statement of Work (SOW), or Service Agreement.

5.10 Service Modifications

Natraj Infotech Pvt. Ltd. reserves the right to improve, modify, discontinue, replace, or enhance any feature, module, interface, functionality, documentation, or service relating to Tracker365 in order to improve product quality, security, performance, regulatory compliance, or customer experience.

Where commercially or technically appropriate, Customers shall be informed of material changes through official communication channels.

5.11 No Guaranteed Business Outcomes

Tracker365 is designed to assist organizations in improving IT Asset Management processes and operational efficiency.

However, the Company does not guarantee any specific business outcome, including but not limited to increased productivity, cost savings, regulatory compliance, operational improvements, business continuity, or financial performance.

The effectiveness of the Product depends upon proper deployment, configuration, infrastructure, operational processes, user adoption, and the Customer's internal management practices.

6. Software License

Tracker365 is licensed, not sold. Subject to these Terms & Conditions and the applicable License Agreement, Subscription Agreement, Service Agreement, or Commercial Agreement, Natraj Infotech Pvt. Ltd. grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to install, access, deploy, or use Tracker365 solely for the Customer's internal business operations and in accordance with the selected deployment model (On-Premise or Cloud).

The license granted under this Agreement does not transfer ownership of Tracker365 or any associated intellectual property rights. All ownership rights, title, and interest in the Product shall remain exclusively with Natraj Infotech Pvt. Ltd.

6.1 License Grant

Upon successful completion of the applicable commercial process, execution of the applicable License Agreement, Subscription Agreement, or Commercial Agreement, and fulfillment of the applicable payment obligations (where required), the Company shall issue a valid software license or activate the Customer's cloud subscription authorizing the Customer to deploy or use Tracker365 within its own organization.

The Customer may use the Product only in accordance with:

These Terms & Conditions;

The applicable License Agreement, Subscription Agreement, Service Agreement, or Commercial Agreement;

The issued License Key or authorized subscription credentials;

The purchased licensing or subscription plan; and

Any written instructions provided by the Company.

6.2 Licensing Model

Tracker365 follows an Employee Count-Based Licensing Model.

The applicable license is determined based on the number of employees covered under the purchased license plan, as specified in the applicable quotation, proposal, purchase order, invoice, or commercial agreement.

Unless otherwise agreed in writing, the Customer shall ensure that the actual usage of Tracker365 remains within the licensed employee capacity.

6.3 Authorized Users

Subject to the purchased licensing plan, Tracker365 supports multiple Authorized Users within the Customer's organization.

User accounts shall be created and managed exclusively by the Customer Administrator.

The Customer shall ensure that all Authorized Users use the Product only for legitimate business purposes and in accordance with these Terms.

6.4 License Activation

Each licensed On-Premise deployment or Cloud subscription of Tracker365 may require activation through a valid License Key, subscription credentials, or other authorization mechanism issued by Natraj Infotech Pvt. Ltd.

License activation, subscription validation, renewal, authentication, or other licensing-related services may require internet connectivity.

The Company reserves the right to refuse, suspend, revoke, or restrict license activation or subscription access where fraudulent activity, unauthorized deployment, subscription misuse, license tampering, security risks, or violations of these Terms are detected.

6.5 License Validity and Renewal

The validity period of the software license or Cloud subscription shall be specified in the applicable License Agreement, Subscription Agreement, Commercial Agreement, quotation, or license documentation.

Where renewal is required, the Customer shall complete the applicable renewal process before the expiration date to ensure uninterrupted access to licensed functionality or subscribed services.

Failure to renew the applicable license or subscription within the specified period may result in restricted functionality, suspension of services, or transition to Read-Only Mode, in accordance with the Company's licensing policies.

6.6 License Expiry

Upon expiration of the applicable license, Tracker365 may automatically transition into Read-Only Mode, subject to the Company's licensing policies.

During Read-Only Mode:

The specific behavior of Read-Only Mode may vary depending on the applicable licensing plan and software version.

6.7 License Restrictions

Except as expressly permitted by the Company in writing, the Customer shall not:

6.8 License Transfer

Unless expressly approved in writing by Natraj Infotech Pvt. Ltd., software licenses are non-transferable.

The Customer shall not assign, transfer, sell, lease, sublicense, or otherwise make the License available to another organization, affiliate, or third party.

Any unauthorized transfer shall automatically render the License subject to suspension or termination.

6.9 Trial License

The Company may provide a Free Trial License solely for evaluation purposes.

Trial Licenses:

Data created during a Trial License may not be retained after expiration unless otherwise agreed by the Company.

6.10 Suspension and Revocation

The Company reserves the right to suspend, deactivate, revoke, or restrict any software license or Cloud subscription where:

Where reasonably practicable, the Company may provide prior notice before suspension; however, immediate suspension may occur where necessary to protect the Company's intellectual property, licensing system, or legal rights.

6.11 Reservation of Rights

Except for the limited rights expressly granted under these Terms, all rights relating to Tracker365 are reserved by Natraj Infotech Pvt. Ltd.

No provision of these Terms shall be interpreted as granting the Customer any ownership interest in the software, source code, trademarks, patents, documentation, databases, APIs, product architecture, or any other intellectual property associated with Tracker365.

7. Customer Responsibilities

The Customer acknowledges that Tracker365 is deployed within the Customer's own infrastructure and that the Customer retains full responsibility for the operation, administration, security, maintenance, and lawful use of the Product and its associated environment.

The Customer shall ensure that Tracker365 is used only in accordance with these Terms, the applicable License Agreement, and all applicable laws and regulations.

7.1 Infrastructure Responsibilities

For On-Premise Deployments, the Customer is solely responsible for providing, maintaining, securing, and monitoring the infrastructure required for the successful installation and operation of Tracker365, including but not limited to:

For Cloud Deployments, Natraj Infotech Pvt. Ltd. shall manage the hosted application environment in accordance with the applicable commercial or service agreement. The Customer remains responsible for maintaining reliable internet connectivity, endpoint security, Authorized User management, access permissions, supported web browsers, and any Customer-controlled systems used to access Tracker365.

The Company shall not be responsible for failures resulting from inadequate Customer-controlled infrastructure, unsupported environments, internet failures, or improperly maintained systems.

7.2 Customer Change Management

Following the successful deployment of Tracker365, the Customer shall be solely responsible for managing any modifications made to its infrastructure, including but not limited to operating system updates, server configuration changes, firewall modifications, network changes, database configuration, virtualization settings, cloud infrastructure, security policies, storage configuration, SSL certificates, domain settings, third-party software installations, or any other changes affecting the deployment environment.

The Customer shall notify the Company before implementing any material changes that may affect the operation of Tracker365 where technical guidance from the Company is required.

The Company shall not be responsible for software malfunction, deployment failure, performance degradation, compatibility issues, service interruption, or data loss resulting from Customer-initiated infrastructure changes made after successful deployment.

Where such Customer-controlled changes require troubleshooting, reconfiguration, reinstallation, migration assistance, or additional technical support, the Company may provide such services under a separate support engagement or professional services agreement, which may be subject to additional charges.

7.3 Database Management

For On-Premise Deployments, Tracker365 stores operational data within the Customer's database environment. The Customer is solely responsible for database installation, configuration, administration, security, credentials, performance, maintenance, backups, recovery procedures, and access permissions.

For Cloud Deployments, the underlying database environment is managed by or on behalf of Natraj Infotech Pvt. Ltd. as part of the hosted service. The Customer remains responsible for the accuracy of its data, user access management, and compliance with applicable legal and regulatory requirements.

Unless otherwise agreed in writing, the Company shall not be responsible for Customer-managed database environments outside the agreed scope of services.

7.4 Information Security

The Customer shall implement appropriate administrative, technical, and organizational security measures to protect its systems and data.

These measures include, but are not limited to:

The Company is not responsible for security incidents resulting from inadequate security practices implemented by the Customer.

7.5 User Management

The Customer shall designate one or more Customer Administrators responsible for managing access to Tracker365.

The Customer is responsible for:

The Customer shall ensure that login credentials remain confidential and are not shared between users.

7.6 Backup and Disaster Recovery

For On-Premise Deployments, the Customer is solely responsible for establishing and maintaining appropriate backup and disaster recovery procedures, including regular database backups, backup verification, restoration testing, secure backup storage, retention policies, and disaster recovery planning.

For Cloud Deployments, backup and disaster recovery measures shall be provided in accordance with the applicable Subscription Agreement, Service Agreement, or Commercial Agreement. Customers remain responsible for retaining exported reports, maintaining business continuity procedures where applicable, and complying with their own internal data retention and governance requirements.

The Company shall not be liable for any loss of Customer Data resulting from Customer-controlled failures, unauthorized modifications, inadequate backup practices, or circumstances beyond the Company's reasonable control.

7.7 Compliance with Applicable Laws

The Customer is responsible for ensuring that its use of Tracker365 complies with all applicable laws, regulations, industry standards, and internal organizational policies, including those relating to:

7.8 Third-Party Software and Infrastructure

Where Tracker365 operates together with third-party software, operating systems, databases, cloud platforms, authentication providers, or other external technologies, the Customer is responsible for obtaining and maintaining all necessary licenses, subscriptions, permissions, and support arrangements relating to such third-party products.

The Company is not responsible for failures caused by unsupported or improperly configured third-party systems.

7.9 Authorized Use

The Customer shall ensure that Tracker365 is used only for legitimate business purposes.

The Customer shall not:

7.10 Cooperation During Support

Where technical support is requested, the Customer agrees to provide reasonable cooperation, including:

7.11 Responsibility for Customer Data

The Customer acknowledges that all business information entered into Tracker365 remains under its exclusive control.

The Customer is solely responsible for:

Depending on the selected deployment model, Customer Data may either remain within the Customer's own production environment (On-Premise) or be securely processed and hosted by or on behalf of Natraj Infotech Pvt. Ltd. as part of the Cloud service. In all cases, Customer Data remains the exclusive property of the Customer, and the Company processes such data only as necessary to provide the agreed products and services or as required by applicable law.

7.1 Infrastructure Responsibilities

The Customer is solely responsible for providing and maintaining the infrastructure required for the successful deployment and operation of Tracker365, including but not limited to:

The Company shall not be responsible for failures resulting from inadequate or improperly maintained infrastructure.

7.2 Customer Change Management

Following the successful deployment of Tracker365, the Customer shall be solely responsible for managing any modifications made to its infrastructure, including but not limited to operating system updates, server configuration changes, firewall modifications, network changes, database configuration, virtualization settings, cloud infrastructure, security policies, storage configuration, SSL certificates, domain settings, third-party software installations, or any other changes affecting the deployment environment.

The Customer shall notify the Company before implementing any material changes that may affect the operation of Tracker365 where technical guidance from the Company is required.

The Company shall not be responsible for software malfunction, deployment failure, performance degradation, compatibility issues, service interruption, or data loss resulting from Customer-initiated infrastructure changes made after successful deployment.

Where such Customer-controlled changes require troubleshooting, reconfiguration, reinstallation, migration assistance, or additional technical support, the Company may provide such services under a separate support engagement or professional services agreement, which may be subject to additional charges.

7.3 Database Management

Tracker365 stores operational data within the Customer's PostgreSQL database.

The Customer is solely responsible for:

Natraj Infotech Pvt. Ltd. does not host, monitor, or manage the Customer's production database unless specifically agreed in writing.

7.4 Information Security

The Customer shall implement appropriate administrative, technical, and organizational security measures to protect its systems and data.

These measures include, but are not limited to:

The Company is not responsible for security incidents resulting from inadequate security practices implemented by the Customer.

7.5 User Management

The Customer shall designate one or more Customer Administrators responsible for managing access to Tracker365.

The Customer is responsible for:

The Customer shall ensure that login credentials remain confidential and are not shared between users.

7.6 Backup and Disaster Recovery

The Customer is solely responsible for maintaining an appropriate backup and disaster recovery strategy.

The Customer shall:

The Company shall not be liable for any loss of Customer Data resulting from inadequate backup or recovery procedures.

7.7 Compliance with Applicable Laws

The Customer is responsible for ensuring that its use of Tracker365 complies with all applicable laws, regulations, industry standards, and internal organizational policies, including those relating to:

7.8 Third-Party Software and Infrastructure

Where Tracker365 operates together with third-party software, operating systems, databases, cloud platforms, authentication providers, or other external technologies, the Customer is responsible for obtaining and maintaining all necessary licenses, subscriptions, permissions, and support arrangements relating to such third-party products.

The Company is not responsible for failures caused by unsupported or improperly configured third-party systems.

7.9 Authorized Use

The Customer shall ensure that Tracker365 is used only for legitimate business purposes.

The Customer shall not:

7.10 Cooperation During Support

Where technical support is requested, the Customer agrees to provide reasonable cooperation, including:

7.11 Responsibility for Customer Data

The Customer acknowledges that all business information entered into Tracker365 remains under its exclusive control.

The Customer is solely responsible for:

The Company does not routinely access, process, store, or monitor Customer Data within the Customer's production environment.

8. Privacy & Data Protection

Natraj Infotech Pvt. Ltd. recognizes the importance of protecting customer privacy and maintaining the confidentiality, integrity, and security of Customer Data. Tracker365 is designed with a privacy-first approach under which the Customer retains ownership of its operational data regardless of whether the Product is deployed as an On-Premise solution or a Cloud-hosted service.

The Company processes Customer Data only to the extent necessary to provide software licensing, cloud services, implementation, maintenance, technical support, customer communication, or other services expressly agreed with the Customer or required by applicable law. Such processing shall be carried out in accordance with these Terms & Conditions, the applicable commercial agreement, and the Tracker365 Privacy Policy.

8.1 Customer Data Ownership

Regardless of whether Tracker365 is deployed as an On-Premise solution or as a Cloud-hosted service, all operational data created, uploaded, imported, stored, processed, or managed within Tracker365, including but not limited to:

Nothing contained in these Terms shall transfer ownership of Customer Data to Natraj Infotech Pvt. Ltd. The Company processes Customer Data solely for providing the agreed products and services and does not acquire any ownership rights over such data.

8.2 Deployment Models

Tracker365 is available in both On-Premise and Cloud deployment models.

Depending upon the Customer's selected deployment model, the Product may be:

Provided as a secure Cloud-hosted service managed by or on behalf of Natraj Infotech Pvt. Ltd.

For On-Premise deployments, Customer operational data remains within the Customer-controlled environment unless otherwise agreed.

For Cloud deployments, Customer Data may be securely processed or hosted within authorized cloud infrastructure solely for the purpose of providing the contracted services and in accordance with the Tracker365 Privacy Policy, applicable agreements, and relevant data protection laws.

8.3 Information Collected by the Company

The Company may collect limited business information necessary for:

The Company does not intentionally collect Customer operational business records as part of normal software operation.

8.4 Website Analytics

When users visit the Tracker365 website, certain technical information may be collected automatically for security, analytics, and website improvement purposes.

Such information may include:

8.5 Remote Support Access

Where remote technical support is requested, Natraj Infotech Pvt. Ltd. may temporarily access Customer systems through remote support software such as AnyDesk, TeamViewer, or any mutually agreed remote access solution.

Remote access shall occur only:

The Company shall make reasonable efforts to avoid accessing business information unrelated to the reported technical issue.

8.6 Confidentiality of Customer Information

The Company shall treat all Customer business information received during licensing, implementation, technical support, or commercial discussions as confidential.

Such information shall not be disclosed to any third party except:

Reasonable administrative, technical, and organizational safeguards shall be implemented to protect confidential information.

8.7 Customer Responsibilities for Privacy

The Customer remains responsible for implementing appropriate privacy, security, and governance controls over its use of Tracker365.

For On-Premise Deployments, the Customer is responsible for database security, infrastructure security, access control, backup management, data retention, deletion policies, regulatory compliance, and internal information security policies.

For Cloud Deployments, the Customer remains responsible for managing Authorized Users, access permissions, endpoint security, regulatory compliance, and the lawful use of Customer Data, while Natraj Infotech Pvt. Ltd. is responsible for protecting the hosted application environment in accordance with the applicable Service Agreement and Privacy Policy.

The Company shall not be responsible for privacy or security incidents resulting from Customer-controlled systems, unauthorized access caused by Customer negligence, or failures outside the Company's reasonable control.

8.8 Compliance with Data Protection Laws

Customers are responsible for ensuring that their use of Tracker365 complies with all applicable privacy and data protection laws, including any local, national, or international regulations applicable to their business.

Where required by law, the Customer shall obtain all necessary consents, provide required privacy notices, and fulfill all legal obligations relating to the processing of personal data.

8.9 Privacy Policy

The Company's collection, use, storage, and protection of business contact information is governed by the Tracker365 Privacy Policy.

The Privacy Policy forms an integral part of these Terms & Conditions and should be read together with this Agreement.

8.10 Reservation of Rights

Nothing contained in this Section shall be interpreted as granting Natraj Infotech Pvt. Ltd. any ownership rights over Customer Data.

The Company processes only the minimum information necessary to provide software licensing, cloud services, implementation, technical support, maintenance, customer communication, and other agreed business services. Regardless of the selected deployment model, all operational data generated through Tracker365 remains under the ownership and control of the Customer.

9. Intellectual Property Rights

Tracker365, including its software, source code, object code, architecture, databases, user interface, workflows, documentation, APIs, designs, graphics, trademarks, logos, trade names, reports, manuals, templates, product features, and all related materials are the exclusive intellectual property of Natraj Infotech Pvt. Ltd. and are protected under applicable intellectual property laws, copyright laws, trademark laws, trade secret laws, and other applicable legal provisions.

9.1 Ownership

All rights, title, and interest in and to Tracker365 shall remain solely and exclusively with Natraj Infotech Pvt. Ltd.

Nothing contained in these Terms, any License Agreement, Commercial Agreement, Quotation, Purchase Order, or other documentation shall transfer ownership of Tracker365 or any associated intellectual property to the Customer.

The Customer receives only a limited right to use the Product in accordance with the purchased License.

9.2 Licensed, Not Sold

Tracker365 is licensed and not sold.

The purchase of a software license grants only the right to use the Product under the applicable licensing terms.

No ownership rights in the software, source code, product architecture, algorithms, or proprietary technology are transferred to the Customer.

9.3 Copyright Protection

All software code, documentation, user manuals, implementation guides, training materials, reports, images, icons, graphics, layouts, website content, marketing materials, and other original works relating to Tracker365 are protected by applicable copyright laws.

No part of such materials may be reproduced, copied, distributed, published, translated, modified, or commercially exploited without the prior written consent of Natraj Infotech Pvt. Ltd.

9.4 Trademark Rights

"Tracker365", the Tracker365 logo, "Natraj Infotech", and all associated names, product identifiers, logos, slogans, and branding elements are the trademarks or proprietary marks of Natraj Infotech Pvt. Ltd.

The Customer shall not use, register, copy, modify, imitate, or otherwise exploit any Company trademarks without prior written permission.

9.5 Restrictions on Source Code

Except where expressly permitted by applicable law, the Customer shall not:

9.6 Customer Feedback

The Customer may voluntarily provide suggestions, recommendations, enhancement requests, bug reports, feature ideas, or other feedback regarding Tracker365.

Unless otherwise agreed in writing, all such feedback may be used by Natraj Infotech Pvt. Ltd. without restriction and without any obligation to provide compensation, royalties, ownership rights, or attribution.

9.7 Third-Party Components

Tracker365 may include or integrate with third-party software components, open-source libraries, operating systems, databases, authentication services, or other technologies.

Ownership of such third-party components remains with their respective owners and is governed by their applicable license terms.

Nothing in these Terms transfers ownership of third-party intellectual property to the Customer.

9.8 Unauthorized Use

Any unauthorized copying, duplication, distribution, resale, modification, reverse engineering, public distribution, commercial exploitation, or infringement of Tracker365 or its intellectual property shall constitute a material breach of these Terms.

The Company reserves the right to pursue all remedies available under applicable law, including injunctive relief, damages, termination of licenses, and other legal actions.

9.9 Reservation of Rights

All rights not expressly granted under these Terms are reserved by Natraj Infotech Pvt. Ltd.

No implied licenses, ownership rights, or intellectual property rights shall arise by implication, estoppel, or otherwise.

9.10 Survival

The provisions of this Section relating to ownership, intellectual property rights, confidentiality of proprietary materials, restrictions on copying, and protection of Company intellectual property shall survive the expiration, suspension, or termination of the Customer's License.

10. Support, Maintenance & Updates

Natraj Infotech Pvt. Ltd. is committed to providing technical support, software maintenance, and update services for Tracker365 in accordance with the Customer's applicable License Agreement, Subscription Agreement, Commercial Agreement, purchased Support Plan, or Service Level Agreement (SLA), where applicable.

Support services are available for both On-Premise and Cloud deployments of Tracker365 and are intended to assist Customers with installation, configuration, operation, troubleshooting, maintenance, software updates, and product-related technical issues. Unless expressly agreed in writing, support services do not include IT outsourcing, infrastructure management, cybersecurity services, database administration, operating system administration, or custom software development.

10.1 Standard Technical Support

Subject to the applicable support plan, the Company may provide assistance relating to:

10.2 Support Channels

Customers may request technical support through one or more of the following channels:

10.3 Business Hours

Unless otherwise agreed in writing, technical support shall be available during the Company's standard business hours:

Support requests received outside business hours, on Sundays, or on public holidays may be processed on the next working business day.

10.4 Remote Technical Support

Where necessary, technical issues may be resolved through remote desktop software such as:

10.5 Software Updates

The Company may periodically release:

Customers holding a valid software license or an active Cloud subscription shall be entitled to receive standard product updates in accordance with their applicable License Agreement, Subscription Agreement, Commercial Agreement, or Support Plan, unless otherwise specified in writing.

The Company reserves the right to determine the scope, frequency, and availability of software updates and does not guarantee that every update will introduce new features or functionality.

10.6 Product Maintenance

The Company may perform scheduled maintenance activities to improve the stability, security, reliability, compatibility, and performance of Tracker365.

For Cloud Deployments, scheduled maintenance may occasionally result in temporary service interruptions. Where reasonably practicable, Customers will be notified in advance of planned maintenance activities.

For On-Premise Deployments, Customers are responsible for implementing updates, patches, and maintenance activities within their own infrastructure unless such services are expressly included under the applicable Service Agreement or purchased support plan.

10.7 Customer Cooperation

To enable effective technical support, the Customer agrees to provide:

10.8 Additional Technical Assistance

In addition to the standard technical support services described above, Natraj Infotech Pvt. Ltd. may, at its sole discretion and subject to resource availability, provide professional or advisory assistance relating to one or more of the following:

(Keep your existing bullet list unchanged.)

Such assistance may be provided under a separate Professional Services Agreement, implementation engagement, paid support engagement, goodwill support, emergency assistance, or any other mutually agreed commercial arrangement. The availability, scope, duration, service levels, and applicable charges for such services shall be determined solely by the Company. The provision of any additional technical assistance shall not create an ongoing obligation for the Company to provide the same services in the future.

10.9 Response and Resolution

The Company shall make commercially reasonable efforts to respond to support requests within an appropriate timeframe.

However, the Company does not guarantee:

10.10 Customer Responsibilities During Support

The Customer shall ensure:

10.11 End-of-Life (EOL) Versions

The Company reserves the right to discontinue technical support for obsolete or End-of-Life (EOL) software versions.

Customers may be required to upgrade to a supported version of Tracker365 before receiving continued technical assistance.

10.12 Reservation of Rights

Natraj Infotech Pvt. Ltd. reserves the right to modify, improve, discontinue, replace, or enhance any support process, maintenance procedure, update policy, or service offering, provided that such changes do not materially reduce the Customer's licensed rights under an active Commercial Agreement.

11. Fees, Payments & Taxes

The Customer agrees to pay all applicable software license fees, Cloud subscription fees, implementation charges, technical support fees, maintenance fees, renewal fees, professional service fees, applicable taxes, and any other agreed commercial charges in accordance with the applicable Quotation, Proposal, Purchase Order, Invoice, Commercial Agreement, License Agreement, Subscription Agreement, or Service Agreement issued by Natraj Infotech Pvt. Ltd.

Unless otherwise agreed in writing, all payments shall be made in accordance with the payment terms specified in the applicable commercial documents.

11.1 License Fees

Tracker365 is offered under both software licensing and Cloud subscription models.

The applicable license fee or subscription fee shall be determined based on factors including, but not limited to:

11.2 Payment Terms

Payment terms shall be governed by the applicable Quotation, Invoice, or Commercial Agreement.

Unless otherwise agreed in writing:

11.3 Taxes

All applicable taxes, including Goods and Services Tax (GST), statutory duties, levies, or government-imposed charges shall be payable by the Customer in addition to the applicable software or service fees unless expressly stated otherwise.

The Company shall issue tax invoices in accordance with applicable Indian tax laws.

11.4 License Renewal Fees

Where the purchased software license or Cloud subscription requires periodic renewal, the Customer shall pay the applicable renewal or subscription fees before the renewal due date.

Failure to renew may result in:

11.5 Additional Services

Any services requested beyond the standard licensed scope, including but not limited to:

11.6 Late Payments

If any payment remains outstanding beyond the applicable due date, the Company reserves the right to:

11.7 No Automatic Renewal

Unless expressly agreed in writing, software licenses, Cloud subscriptions, maintenance plans, or support agreements shall not automatically renew.

Renewal shall be completed only after acceptance of the applicable renewal quotation, subscription renewal, or commercial agreement and payment of the prescribed renewal or subscription fees.

11.8 Refund Policy

Unless otherwise required by applicable law or expressly agreed in writing:

11.9 Pricing Changes

Natraj Infotech Pvt. Ltd. reserves the right to revise the pricing of software licenses, maintenance plans, professional services, and support services for future purchases or renewals.

Such pricing revisions shall not affect licenses already purchased during their active licensed period unless otherwise agreed in writing.

11.10 Payment Disputes

If the Customer disputes any invoice, the Customer shall notify the Company in writing within seven (7) Business Days from the date of the invoice, clearly stating the reasons for the dispute.

Undisputed portions of the invoice shall remain payable in accordance with the applicable payment terms.

11.11 Collection Costs

Where payment recovery requires legal proceedings, collection agencies, arbitration, or other lawful recovery mechanisms, the Customer shall be responsible for reasonable recovery costs, legal expenses, and related charges to the extent permitted by applicable law.

11.12 Reservation of Commercial Rights

Natraj Infotech Pvt. Ltd. reserves the right to modify its pricing structure, licensing models, commercial policies, payment procedures, and billing practices for future transactions.

Any such changes shall not affect an active Commercial Agreement unless mutually agreed in writing.

12. Warranties & Disclaimers

Natraj Infotech Pvt. Ltd. makes commercially reasonable efforts to develop, maintain, secure, and improve Tracker365 in accordance with generally accepted software engineering practices. Tracker365 is available as both an On-Premise solution and a Cloud-hosted service. The Customer acknowledges that software products and cloud-based services are inherently complex and may contain defects, limitations, compatibility issues, or temporary service interruptions that cannot always be completely eliminated.

Except as expressly stated in a written Commercial Agreement, License Agreement, Subscription Agreement, Service Level Agreement (SLA), or other written agreement executed by the Company, no additional warranties or guarantees are provided.

12.1 Software Provided "AS IS"

Tracker365 is licensed and provided on an "AS IS" and "AS AVAILABLE" basis.

To the maximum extent permitted by applicable law, the Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

12.2 No Guarantee of Error-Free Operation

While the Company continually improves Tracker365 through updates and maintenance, the Company does not warrant that:

12.3 Customer Environment

For On-Premise Deployments, the performance of Tracker365 depends upon the Customer's own environment, including but not limited to:

The Company shall not be responsible for failures caused by the Customer's infrastructure or third-party systems.

For Cloud Deployments, the Company is responsible for maintaining the hosted application environment. However, the Company does not warrant uninterrupted availability where service interruptions result from internet connectivity issues, Customer-controlled devices or networks, third-party cloud infrastructure, force majeure events, scheduled maintenance, or circumstances beyond the Company's reasonable control.

The Company does not warrant the continued operation of Tracker365 where the Customer modifies the supported deployment environment or uses unsupported hardware, software, integrations, or configurations.

12.4 Third-Party Services

Tracker365 may integrate with or operate alongside third-party products or services, including operating systems, databases, authentication providers, cloud platforms, email servers, or remote support tools.

The Company does not warrant the availability, security, performance, or continued compatibility of such third-party products or services.

Any changes made by third-party providers may affect the operation of Tracker365.

12.5 Security Disclaimer

The Company develops Tracker365 using commercially reasonable security practices.

However, no software or information system can be guaranteed to be completely secure.

Accordingly, the Company does not warrant that Tracker365 is immune from:

The Customer remains responsible for implementing appropriate cybersecurity measures within its own infrastructure.

12.6 Backup Disclaimer

For On-Premise Deployments, Tracker365 does not automatically create or manage Customer database backups unless expressly agreed in writing. The Customer is solely responsible for:

For Cloud Deployments, backup and disaster recovery practices, if provided, shall be governed by the applicable Commercial Agreement, Subscription Agreement, Service Level Agreement (SLA), or other written agreement between the Company and the Customer.

The Company shall not be liable for any loss of Customer Data resulting from inadequate backup procedures, Customer-controlled actions, or circumstances beyond the Company's reasonable control.

12.7 Business Results Disclaimer

Tracker365 is designed to improve IT Asset Management and operational efficiency.

However, the Company does not guarantee:

Actual results depend upon the Customer's implementation, internal processes, user adoption, and infrastructure.

12.8 Website Availability

The Company makes reasonable efforts to maintain the availability of the Tracker365 website.

However, the Company does not guarantee uninterrupted access to the website due to maintenance, internet failures, third-party service interruptions, cyber incidents, or circumstances beyond its reasonable control.

12.9 Product Improvements

The Company reserves the right to improve, modify, replace, suspend, or discontinue any feature, module, interface, documentation, or functionality of Tracker365 where necessary for security, performance, legal compliance, or product enhancement.

Such modifications shall not constitute a breach of these Terms.

12.10 Entire Warranty

The warranties expressly stated in these Terms constitute the entire warranty provided by Natraj Infotech Pvt. Ltd.

No distributor, reseller, implementation partner, employee, consultant, or representative is authorized to provide any warranty or representation that is inconsistent with these Terms unless confirmed in writing by an authorized representative of the Company.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Natraj Infotech Pvt. Ltd., its directors, officers, employees, affiliates, licensors, distributors, partners, and representatives shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages arising out of or relating to the licensing, subscription, installation, deployment, hosting, access to, maintenance, or use of Tracker365.

The Customer acknowledges that Tracker365 may be provided as either an On-Premise solution or a Cloud-hosted service. The respective responsibilities of the Company and the Customer shall be determined according to the selected deployment model, the applicable Commercial Agreement, and these Terms & Conditions.

13.1 No Liability for Customer Data

To the maximum extent permitted by applicable law, the Company shall not be liable for any loss, corruption, destruction, alteration, unauthorized disclosure, theft, or unavailability of Customer Data arising from:

For Cloud Deployments, the Company shall implement commercially reasonable safeguards for protecting Customer Data but shall not be liable for losses resulting from Customer actions, third-party services, force majeure events, or circumstances beyond the Company's reasonable control.

13.2 Infrastructure Responsibility

For On-Premise Deployments, the Customer is responsible for its infrastructure, including but not limited to:

For Cloud Deployments, the Company shall be responsible only for the hosted application environment under its control and shall not be liable for failures caused by Customer-controlled devices, local networks, internet connectivity, third-party cloud provider outages, unsupported integrations, or Customer-initiated configuration changes.

13.3 No Liability for Security Incidents

The Company shall not be responsible for any losses resulting from:

The Customer remains solely responsible for implementing appropriate cybersecurity controls within its environment.

13.4 No Liability for Business Losses

Under no circumstances shall the Company be liable for:

13.5 Third-Party Services

The Company shall not be liable for failures or damages arising from:

13.6 Backup Responsibility

For On-Premise Deployments, the Customer acknowledges that maintaining database backups, backup verification, disaster recovery, and restoration procedures is entirely the Customer's responsibility.

For Cloud Deployments, backup and disaster recovery responsibilities shall be governed by the applicable Commercial Agreement, Subscription Agreement, Service Level Agreement (SLA), or other written agreement between the Company and the Customer.

Except as expressly agreed in writing, the Company shall not be liable for:

13.7 Maximum Liability

To the maximum extent permitted by applicable law, the total cumulative liability of Natraj Infotech Pvt. Ltd. arising from any claim relating to Tracker365 shall not exceed the total software license fees or Cloud subscription fees actually paid by the Customer for the affected Product or service during the twelve (12) months immediately preceding the event giving rise to the claim.

13.8 Time Limit for Claims

Any claim arising out of or relating to Tracker365 or these Terms must be brought within one (1) year from the date on which the Customer became aware, or reasonably should have become aware, of the event giving rise to the claim, unless a longer period is required by applicable law.

13.9 Force Beyond Reasonable Control

The Company shall not be liable for any delay, interruption, or failure in performance resulting from events beyond its reasonable control, including those described under the Force Majeure provisions of these Terms.

13.10 Exclusive Remedy

Except where prohibited by applicable law, the remedies expressly provided under these Terms constitute the Customer's exclusive remedies against the Company.

The Customer agrees that no additional compensation, damages, or legal remedies shall be available beyond those expressly stated in these Terms.

13.11 Limitation Applies Regardless of Legal Theory

The limitations contained in this Section shall apply regardless of whether the claim arises under:

13.12 Survival

The provisions of this Section shall survive the expiration, suspension, cancellation, or termination of the License, Commercial Agreement, or these Terms & Conditions.

14. Indemnification

The Customer agrees to defend, indemnify, and hold harmless Natraj Infotech Pvt. Ltd., its directors, officers, employees, affiliates, licensors, partners, distributors, consultants, and representatives from and against any and all claims, demands, actions, proceedings, liabilities, losses, damages, judgments, settlements, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or relating to the Customer's use of Tracker365, except to the extent caused solely by the Company's proven gross negligence or willful misconduct.

14.1 Customer Misuse

The Customer shall indemnify the Company against any claims arising from:

14.2 Customer Data

Regardless of whether Tracker365 is deployed as an On-Premise solution or as a Cloud-hosted service, the Customer remains solely responsible for all data created, entered into, uploaded, stored, processed, managed, or exported through Tracker365.

The Customer shall indemnify the Company against claims arising from:

The Company does not assume responsibility for the legality, accuracy, ownership, or integrity of Customer Data except to the extent expressly agreed in writing or required by applicable law.

14.3 Legal and Regulatory Compliance

The Customer shall be solely responsible for complying with all applicable laws, regulations, industry standards, and contractual obligations relating to its use of Tracker365.

The Customer agrees to indemnify the Company against claims arising from:

14.4 Intellectual Property Violations by Customer

The Customer shall indemnify the Company against any claims arising from:

14.5 Third-Party Claims

Where any third party brings a claim against the Company arising from the Customer's actions, systems, data, infrastructure, or use of Tracker365, the Customer shall:

Reimburse reasonable legal costs and expenses incurred by the Company, to the extent permitted by applicable law.

14.6 Customer Infrastructure

For On-Premise Deployments, the Customer shall indemnify the Company against claims arising from failures or incidents involving:

For Cloud Deployments, the Customer shall indemnify the Company against claims arising from Customer-controlled devices, endpoint security failures, local network configurations, unauthorized access caused by the Customer, unsupported third-party integrations, or misuse of the hosted service.

14.7 Security Incidents

The Customer acknowledges that it is responsible for implementing appropriate security measures within its environment.

Accordingly, the Customer shall indemnify the Company against claims arising from:

14.8 Cooperation

Where an indemnification obligation arises, the Company shall:

Promptly notify the Customer of the claim (where reasonably practicable);

Provide reasonable cooperation in the defence of the claim, at the Customer's expense where applicable.

The Customer shall not settle any claim in a manner that imposes liability or obligations upon the Company without the Company's prior written consent.

14.9 Survival

The obligations contained in this Section shall survive the expiration, suspension, cancellation, or termination of the License, Commercial Agreement, or these Terms & Conditions.

15. Suspension & Termination

Natraj Infotech Pvt. Ltd. reserves the right to suspend or terminate the Customer's software License, Cloud subscription, access to Tracker365, technical support, maintenance services, or other related services in accordance with these Terms & Conditions, the applicable License Agreement, Subscription Agreement, Commercial Agreement, Service Level Agreement (SLA), or applicable law.

Any suspension or termination shall not affect any rights, obligations, liabilities, or remedies accrued prior to the effective date of such suspension or termination.

15.1 Suspension of Services

The Company may temporarily suspend the License, technical support, software activation services, or related services where reasonably necessary, including but not limited to the following circumstances:

15.2 Termination by the Company

The Company may terminate the License or applicable services if the Customer:

Copies, distributes, modifies, reverse engineers, or otherwise infringes the Company's intellectual property rights;

Provides false or misleading information during licensing or support;

Fails to pay applicable commercial charges after reasonable notice.

15.3 Termination by the Customer

The Customer may discontinue the use of Tracker365 at any time, subject to the applicable Commercial Agreement, Purchase Order, Subscription (if applicable), or License Agreement.

Termination by the Customer shall not relieve the Customer of any obligation to pay outstanding fees or other amounts due before the effective termination date.

15.4 Effect of Termination

Upon termination, expiration, or suspension of the applicable License or Cloud subscription:

The Customer's right to access or use Tracker365 shall immediately cease, except where limited access is expressly permitted under the applicable licensing policy.

Technical support and maintenance services shall terminate unless otherwise agreed in writing.

Access to future software updates, upgrades, or Cloud services may be discontinued.

License activation, subscription renewal, and validation services may no longer be available.

The Customer shall immediately discontinue any unauthorized use of the Product.

Any obligations that are intended to survive termination shall continue in accordance with these Terms.

15.5 Customer Data After Termination

For On-Premise Deployments, Customer Data remains under the Customer's ownership and control. The Customer is solely responsible for:

For Cloud Deployments, Customer Data shall remain the property of the Customer. Following termination or expiration of the applicable subscription, Customer Data shall be retained, returned, deleted, or made available for export in accordance with the applicable Commercial Agreement, Subscription Agreement, Privacy Policy, or other written agreement between the Company and the Customer.

Except where otherwise agreed in writing or required by applicable law, the Company shall have no obligation to retain or recover Customer Data after the applicable retention period has expired.

15.6 Outstanding Payments

Termination or suspension shall not affect the Company's right to recover:

15.7 Survival of Certain Provisions

The following provisions shall survive the termination or expiration of these Terms, to the extent applicable:

15.8 No Waiver of Rights

Suspension or termination of the License shall not prevent the Company from exercising any other legal or contractual rights or remedies available under applicable law or under these Terms.

15.9 Reinstatement

Where a License has been suspended due to non-payment or another remediable breach, the Company may, at its sole discretion, reinstate the License after:

15.10 Reservation of Rights

The Company reserves all legal and contractual rights available under applicable law in connection with any suspension, termination, or enforcement action relating to Tracker365.

16. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles.

The Customer agrees that any dispute arising out of or relating to Tracker365, these Terms, the License, or any Commercial Agreement shall be resolved in accordance with the provisions set forth in this Section.

16.1 Governing Law

These Terms shall be governed exclusively by the laws of India.

All rights, obligations, interpretation, validity, enforcement, and performance of these Terms shall be subject to the applicable laws of India.

16.2 Good Faith Negotiation

Before initiating any formal legal proceedings, both parties agree to make reasonable efforts to resolve any dispute through good faith discussions and mutual negotiations.

Either party may provide written notice describing the nature of the dispute and the relief sought.

The parties shall attempt to resolve the dispute amicably within thirty (30) days from the date of such notice, unless a longer period is mutually agreed in writing.

16.3 Arbitration

If a dispute cannot be resolved through mutual negotiations, either party may refer the dispute to arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.

Unless otherwise mutually agreed:

The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the parties.

If the parties fail to agree on the appointment of the arbitrator, the appointment shall be made in accordance with applicable law.

The seat and venue of arbitration shall be Ahmedabad, Gujarat, India.

The arbitration proceedings shall be conducted in the English language.

The arbitral award shall be final and binding upon both parties, subject to applicable law.

16.4 Jurisdiction

Subject to the arbitration provisions above, the courts located at Ahmedabad, Gujarat, India shall have exclusive jurisdiction over all matters arising out of or relating to these Terms, including applications for interim relief, enforcement of arbitral awards, or matters that cannot legally be referred to arbitration.

16.5 Injunctive Relief

Nothing contained in these Terms shall prevent Natraj Infotech Pvt. Ltd. from seeking immediate injunctive, equitable, or interim relief from any court of competent jurisdiction in order to protect:

Such relief may be sought without prejudice to any other legal remedies available under applicable law.

16.6 Legal Notices

Any legal notice or communication under these Terms shall be made in writing and delivered by one or more of the following methods:

16.7 Limitation Period

Unless a longer period is required by applicable law, any legal claim arising out of these Terms shall be initiated within the applicable statutory limitation period prescribed under Indian law.

Failure to initiate proceedings within such period may result in the claim being barred to the extent permitted by law.

16.8 Costs of Proceedings

Unless otherwise directed by the arbitral tribunal or a competent court, each party shall bear its own legal costs, professional fees, and expenses incurred in connection with any dispute.

Administrative costs and arbitration fees shall be allocated in accordance with the applicable arbitration rules or the decision of the arbitral tribunal.

16.9 Continued Performance

During the pendency of any dispute, both parties shall continue to perform their respective undisputed obligations under these Terms to the extent reasonably practicable.

16.10 Survival

The provisions of this Section shall survive the expiration, suspension, termination, or cancellation of these Terms, the License, or any Commercial Agreement.

17. General Provisions

The following provisions shall apply to these Terms & Conditions and shall govern the interpretation, administration, and enforcement of this Agreement.

17.1 Entire Agreement

These Terms & Conditions, together with the Privacy Policy, applicable License Agreement, Commercial Agreement, Quotation, Purchase Order, Invoice, and any written amendments executed by the parties, constitute the entire agreement between the Customer and Natraj Infotech Pvt. Ltd. regarding Tracker365.

They supersede all prior oral or written discussions, negotiations, understandings, proposals, or representations relating to the Product.

17.2 Amendments

Natraj Infotech Pvt. Ltd. reserves the right to modify or update these Terms from time to time.

Any revised version shall become effective upon publication on the official Tracker365 website, unless otherwise specified.

Continued use of Tracker365 after the effective date of revised Terms constitutes acceptance of such revisions.

17.3 Force Majeure

The Company shall not be liable for any delay or failure in performing its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to:

17.4 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or competent authority, such provision shall be interpreted to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect.

17.5 No Waiver

Failure or delay by the Company in exercising any right, remedy, or provision under these Terms shall not constitute a waiver of that right.

Any waiver shall be valid only if made in writing and signed by an authorized representative of Natraj Infotech Pvt. Ltd.

17.6 Assignment

The Customer shall not assign, transfer, sublicense, delegate, or otherwise dispose of any rights or obligations under these Terms without the prior written consent of Natraj Infotech Pvt. Ltd.

The Company may assign or transfer its rights or obligations to an affiliate, successor, or as part of a merger, acquisition, restructuring, or sale of business, provided that such assignment does not materially reduce the Customer's contractual rights.

17.7 Relationship of the Parties

Nothing contained in these Terms shall be construed as creating:

17.8 Electronic Communications

The Customer agrees that notices, invoices, license information, renewal reminders, technical communications, and other official communications may be sent electronically through:

Electronic communications shall have the same legal effect as written communications, to the extent permitted by applicable law.

17.9 No Third-Party Rights

Except as expressly provided in these Terms, no person or entity other than the Customer and Natraj Infotech Pvt. Ltd. shall have any rights or remedies under these Terms.

17.10 Headings

Section titles and headings are included for convenience only and shall not affect the interpretation or legal meaning of these Terms.

17.11 Language

These Terms & Conditions are drafted in the English language.

If a translated version is provided for convenience, the English version shall prevail in the event of any inconsistency or conflict, unless otherwise required by applicable law.

17.12 Contact Information

For any questions relating to these Terms & Conditions, licensing, technical support, or legal matters, Customers may contact:

Business Hours: